Personal Profile

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Matthew Richardson is the Global Head of Operations & IT at Generali Global Corporate & Commercial, where he leads transformative initiatives across 25+ countries, blending strategic vision with hands-on innovation. With over a decade of experience in global insurance operations, Matthew is a driving force behind Generali’s AI adoption, spearheading the integration of Microsoft Copilot and prompt engineering to reimagine business processes and elevate customer experience. A member of Generali Group’s Smart Automation Advisory Board and an INSEAD-trained leader, he brings deep expertise in digital transformation, operational excellence, and global platform delivery. Known for his energetic and engaging speaking style, Matthew inspires audiences by connecting real-world challenges with bold, forward-thinking solutions—always with a dose of wit and clarity. Whether discussing the future of AI, data strategy, or leadership in complex environments, he brings a fresh perspective that resonates across industries.