Personal Profile

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Robert Gowin is a senior operations and transformation executive with over 20 years of experience in the insurance and financial services sector. He currently serves as COO and Board Member at Unum Poland, where he leads end-to-end operations, technology, and large-scale digital transformation initiatives.
He has built and scaled complex operating models, led large-scale digital and technology transformations, and consistently delivered measurable improvements in productivity, cost efficiency, and customer experience. His expertise spans customer service, back-office operations, IT, intelligent automation, and core system modernization.
He holds an Executive MBA and a strong quantitative background in finance and insurance mathematics, which underpins his data-driven approach to decision-making, performance management, and financial discipline in complex operating environments.